Welcome to Site Frequently Asked Questions page. Here you will find the answers to the key questions raised by our Clients. In case you have a problem that is not covered in our FAQ list, our Customer Support team will be happy to assist you, and maybe your query will find its way into our frequent questions list.
Important rules of the site!
How can I open an account in Site.com ?
In order to register an account in Site.com, click "Registration " at the top right of the website. Registration process is required only once and it will last just a few minutes.
Can I have more than one account with Site.com?
You can only have one account in Site.com.
How can I see the history of my bets?
In order to view your bets, please enter the section " Balance", then " Bet History". Choose the bet period and status in the open window and click “Show” button.
I have forgotten my username and/or password. What shall I do?
In order to reset your password please click on "Forgot Password?" at the top right corner of the website and follow the instructions. If you have forgotten your username, please contact our Customer Support Service by sending an е-mail .
How do I place a bet?
When you have already chosen the event you want to bet on, just click on the game outcome you want and the bet you’ve chosen will appear in the bet slip on the top right corner of your screen. Once the bet slip has opened, enter the amount that you wish to bet, and the bet slip will automatically calculate your potential winning. Click on "Place bet" to make your bet. The bet amount will be deducted from your account balance.
How can I see whether my bet was accepted?
Once you have confirmed your bet by clicking on "Place bet" in the bet slip, you will receive confirmation of acceptance, if the bet has been placed successfully. Each bet you place will appear in your account under "Bet History". Please note that a bet, once placed, can no longer be cancelled.
I placed a bet by accident. What shall I do?
Unfortunately once you have confirmed your bet by clicking on "Place bet" the bet is accepted and can no longer be cancelled. Check your choice once more before you make a bet.
What bet types can I place in Site.com Sports?
Site.com offers a wide variety of sports, leagues, matches and bets – both pre-match and Live!
For more information on bet types visit our section "Bet types".
What is the minimum and maximum stake I can place?
The minimum bet you can place is 1000IRT.
The maximum bet is 37600,000 IRT.
What currencies can I bet with?
Currently you can register and bet only in IRT, EUR, USD.
Can I make a deposit into my friend's Site account?
No, you can replenish only your own account with your personal funds. The card/account/wallet can be used for making a deposit only if their holder’s data match with the Site.com user’s data.
How can I make a withdrawal from my Site.com account?
You can make a withdrawal from your account using three methods:
• via payment system.
How long does it take to process a request for withdrawal?
You can receive the money within 3 working days after making the request.
Does Site.com charge fees for money withdrawal?
In case the participant requires back the amount of the deposit made via payment card or payment system without making a bet, the fee for the service of the payment system will be deducted in the same amount as the payment system withheld from the Organizer for the transfer of the above-mentioned deposit.